Help Desk Tech Support
Astron IT Services (AITS) has been providing Technical Support Solutions and Call Center Services of the clients across the World over 5 Years.
If you are looking for a way to resolve your organization computer support problems then we are here to provide you with the computer support whatever you need.
Offshore technical support Services helps you in following ways:
- The freedom to focus on your core business objectives.
- Give your employees and/or customers a professional computer support experience.
We at AITS, build technical support solutions with layers of technical support. The front line team takes the initial call and help you out to resolves the most common issues. The next layers are specialists in various aspects of the products, for the most complex problems. The results are satisfied customers, reduced service costs and a potential additional revenue stream.
Our comprehensive Technical Helpdesk Support services include:
- Network Technical Support Services
- Product Support Services
- Technical Application Support
- Onsite Technical Support Service
- Remote IT Infrastructure Management Services
- Pre and Post-Sales Technical Support Service
Evolving from simple call handling to business process reengineering, AITS is building global contact centers for offshore Technical Support Services – with the technology and people skills to keep pace with this change.
In the recent time, Global industry majors are outsourcing technical support, not just for cutting costs, but for transforming their business processes and providing strategic business value.
The goal of IT HelpDesks Support Service and Tech Support centers is to provide product information, product use information, and technical assistance on websites that are accessible 24x7 Hrs.